FAQS

Do you ship to my country?

Yes, we ship worldwide. Please refer to our shipping info page for more details on delivery times.

Where is my order?

UK Orders:
If it has been 12 days since dispatch and your order has not arrived, please email us at info@fleursonsunday.com or message us on Instagram so we can resolve this as soon as possible.

International Orders:
If it has been 32 days since dispatch and your order has not arrived, please email us at info@fleursonsunday.com or message us on Instagram so we can resolve this as soon as possible.

Please note for international orders, you may see a wide delivery time frame at checkout to account for potential customs delays at border control. However, most orders will arrive within the first half of the estimated window.

Where is my tracking number? 

To keep postage costs as low as possible, the postage service we use is Royal Mail standard mail services, which does not provide real time tracking. 

If you require tracked services, this can be purchased as a upgrade at check out. 

How do I cancel my order?

We only accept cancellations within 24 hours of ordering! We will refund your purchase if the request is made within 24 hours of ordering.

Do you accept returns?

Our products are handmade to order. Due to the handmade nature of our products, we do not accept returns or offer refunds for non-damaged items.

However, we will replace any item that arrives damaged due to shipping. To be eligible for a replacement, you must contact us via email, info@fleursonsunday.com or on instagram within 2-3 working days and return the damaged item to us. 

Do you offer any discounts?

We offer £3 off every purchase of 5 items or more. Please use the promo code '3POUNDSOFF' if your basket contains 5 or more items!

Please note this offer is not applicable with any other ongoing promotions.

Do you offer wholesale prices?

Yes, we do! If you are interested in purchasing a bulk order, please send us an email to info@fleursonsunday.com.